Open Position

Customer Support (WordPress)

Start your career in Customer Support at Bleech, where your passion for WordPress and top-notch customer service will shine as you create impactful solutions in a dynamic, supportive environment!

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  • Experience Entry-level
  • Location Remote
  • work schedule 32-40 h
  • Yearly Salary 30.000 - 40.000 €
  • Start Date October 2024

About the Role

As part of the Support Team at Bleech, you are the first point of contact for our support clients and represent our company. You handle support requests, understand customer needs, and collaborate closely with our developers to create technical solutions.

This role offers you the opportunity to work in a dynamic environment where your passion for WordPress and excellent customer service is valued.

Your Tasks

  • You handle support requests, analyze customer requirements, and coordinate with them.
  • You work proactively and solution-oriented.
  • Together with our developers, you work out technical solutions.
  • You find sustainable and efficient solutions that have a long-term impact, prioritizing quality over quantity.
  • You gather feedback and contribute to the development and improvement of the support department and internal processes.
  • You interact with our customers to promote customer satisfaction and loyalty.

Your Profile

  • You possess basic knowledge of WordPress and the architecture and functionality of websites.
  • HTML, CSS, PHP, and JavaScript are not foreign words to you.
  • You are a communication and organization talent who enjoys customer contact.
  • You can deliver top-notch customer service through empathy, creative thinking, and proactive action.
  • You have the ability to think outside the box and empathize with customer needs.
  • You see yourself as a team player and support your team to achieve common goals.
  • You are interested in emerging technologies, particularly AI, and their potential impact on web development.
  • You have strong written German and English skills to clearly articulate ideas, document requirements and collaborate effectively.

If you are ready to join a team that values innovation, expertise, and collaboration, and you are passionate about pushing the boundaries of web development, we would love to hear from you. Apply now to become a part of Bleech and help us create exceptional digital experiences together.

You don’t meet all the requirements? Take a good look at what you will be doing in this position. Can you do that? Then feel free to apply anyway.

The job is not for you, but you know someone? Then forward the link to him/her. If we hire them, we will reward you with a referral bonus of 500€.

Dunja Sauer
Contact
Dunja Sauer
People & Organisation Manager

Apply for the position
Customer Support (WordPress)

Fill out the application form or send an email to jobs@bleech.de.






    About Us

    We’re a team of passionate problem-solvers and out-of-the-box technical thinkers. Our objective? To take as much complexity off of our partner’s plates and make their WordPress websites perform for their business.

    Our approach

    Our goal is to create high-quality, scalable websites while always striving to be up-to-date and using the latest innovations. We focus on  precision and efficiency, valuing specialised skills and a commitment to doing our best. We welcome change and stay adaptable to new technologies and client needs. With a clear and quality-focused process, we aim to meet and often surpass project expectations.

    Who we are looking for

    Are you passionate about web development, especially with WordPress and related technologies? We’re looking for enthusiastic individuals like you! If you’re curious and eager to learn, enjoy working independently, and love bringing creative solutions to the table, you’ll fit right in. We value proactive problem-solving, strong organisational skills, and an interest in the latest tech trends, like AI. If you thrive in a collaborative team and a diverse, remote-first environment, we want to hear from you! Join us and let’s build amazing websites together.

    We offer

    🧘

    Calmness & Agility

    We embody calmness, focus, and efficiency, specializing in no-fluff, precise work. Embracing change and transparency, we ensure every project reflects our commitment to quality.

    🏠

    Fully Remote Work

    Work from home or wherever you are. And if you prefer working from an office, we got you covered with our headquarter in Berlin-Kreuzberg directly at the Spree.

    Tailored Work Hours

    With our flexible scheduling for work and life including the possibility of a 4-day work week, you are able to design a routine that maximizes your productivity and your well-being.

    💸

    Growth & Pay Match

    In our flat-hierarchy environment, we prioritize performance and development. We support our team members to expand their skills, achieve personal growth, and see their pay aligned with their progress.

    📱

    Latest Smartphone

    Stay connected with ease and style! We provide our team members with the latest smartphone models of their choice, ensuring a seamless experience at all times.

    🏖️

    28 Vacation Days

    We believe in the power of downtime and encourage our team to unwind, recharge, and explore the world beyond work.

    Problem-solvers. Technical thinkers. WordPress lovers.

    Get to know the Team